1. How quickly will I receive my merchandise?
We ship out items within one business day of receiving cleared payment. Because we print our shipping labels through PayPal or Stamps.com, you will receive an e-mail with your postal tracking number or international customs number. Further, all domestic shipments have delivery confirmation. If there are ever any delays in meeting this standard, we will personally contact you and let you know the reason and expected shipping date.
Most domestic shipments arrive within 3-5 days of order placed. Most international shipments usually take 10-21 business days to arrive and clear customs. However, we do not guarantee international delivery times.
***International buyers are advised that by selecting economy First Class International Mail, tracking and delivery confirmation are not provided.***
2. Why don't you have my size in a particular item?
We try to offer a range of sizes. However, many of the items we carry are hand selected from our suppliers. Due to the nature of the retail business, our suppliers, too, have limited sizes and colors. When purchasing an item, please pay close attention to the item description as the color and size being offered is included in those details. If we have additional sizes or colors in particular items, they are listed separately.
3. Do you ship or export your products internationally?
Yes, we do offer international shipping. We ship to most countries unless they are embargoed or sanctioned by the USA which are Cuba, Syria, Sudan, Iran and North Korea. If you are placing an international order from a country not on our shipping list, please contact us first before making your final purchase so that an accurate shipping total can be given and we can comply with all Export Administration Regulations for your country. In some instances, we may not be able to ship to you or your country. Additionally, we do not falsify customs forms, so please do not ask. We comply with ALL U.S. Department of Commerce Bureau of Industry & Security Export Administration Regulations. Therefore, you may be liable to pay import duty or tax on goods entering your country. Please check with your country prior to buying as international customers are responsible for any customs fees and taxes imposed by your country.
4. Do you match or honor prices seen elsewhere online or in stores?
Unfortunately, not. There are many circumstances and factors that affect price setting in the retail business. Some of these factors include buyer's cost, quality, season, quantities purchased, employee costs, building and storage costs, etc. This in turn affects opening price and subsequent markdowns. Glenn & Glenn Distributors, LLC tries very hard to offer the best possible price to our customers with the factors that affect our company and its bottom line.
5. How can I trust your items are genuine and authentic?
While many fakes and replicas on the market are manufacturered in the same factories as the real items through infractions of Intellectual Property, we do not engage in the illegal activity of selling these items. We stand behind the authenticity of all of our items. Our items are 100% authentic and are only purchased through authorized department stores and direct manufacturer outlets. To learn more about and what you can do to stop the infiltration of fake items on the web, visit the U.S. Department of Commerce's website, www.stopfakes.gov.
6. How do I purchase your items?
Purchasing from Glenn & Glenn Distributors, LLC is easy. Just click on the "Buy It Now" icon next to the item or items you want to purchase and you will be navigated through a series of simple steps where you enter your mailing address, e-mail and telephone number. You will then be lead to PayPal where you can sign in to your personal accounts to complete the transaction or if you don't have a personal PayPal account, you can use PayPal as the conduit to pay by Mastercard, Visa, American Express or Discover. At no time, will any of your financial or credit card information be transferred to Glenn & Glenn Distributors, LLC.
Once you've completed the transaction in PayPal, you and Glenn & Glenn Distributors, LLC will both receive e-mail order confirmations and payment receipts. Upon receiving confirmation of cleared payment, your order will ship out within one business day - arriving at your door within 3-5 business days.
Remember, your order is not complete until you process your payment in PayPal.
7. What is your return policy?
At present, all of our items are final sale. However, if we have made an error with your order, please contact us within 24 hours of receiving the merchandise and we will correct the problem.
If an item is unclaimed or you refuse delivery of any order you place with us it will be returned to our warehouse. You will receive a store credit for the selling price towards the purchase of something else on our site. Shipping charges for refused or unclaimed packages are non-refundable and not included in the store credit amount.
8. What currencies do you accept?
On our US site, all of our items are listed in United States Dollars (USD). On our UK site, all items are listing in GBP (Pound Sterling) and on our AUsite, all items are listing in AU (Australian Dollar). If you are an international customer, paying through PayPal allows you to not have to worry about conversion rates. PayPal will convert your currency into USD for the purchase of our items.
9. Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO address. As you complete your checkout order, enter your address as you normally would. Just follow the USPS standard: Name,
Postal Service Center + Identifier, APO/FPO, AP, ZIP,
United States of America. Most state-side orders are received by our customers within three days of order and overseas orders take approximately six days to ten days to arrive.
10. How do I convert a US size to my international size?
The majority of our listings are sized according to US standards. However, to convert your country's specific size, you can go to www.easyunitconverter.com. This site also provides several other easy conversions including currency.
11. Can I arrange to pick my item up?
No, we do not offer pick-up services. We are an e-commerce based store and provide direct mail delivery via the United States Postal Service and in some instances, Fed Ex and USP.